Manager - Cloud Services Engineering and Integration

Godisanang Recruitment (Pty) Ltd

west d / work from home west d, west rand

Godisanang Recruitment (Pty) Ltd

Manager - Cloud Services Engineering and Integration

Godisanang Recruitment (Pty) Ltd

  • Undisclosed
  • Permanent Management EE position
  • West Rand, Gauteng (Work From Home)
  • Posted 19 May 2022 by Godisanang Recruitment (Pty) Ltd
  • Expires in 25 days
  • Job 2466686
Apply Now

About the position

POSITION PURPOSE

  • To take charge tactical implementation for Cloud Services Engineering function and associated business processes within the Technology B2B Centre of Excellence (CoE), by overseeing the engineering, delivery and technical support of the cloud infrastructure services and technology solutions.
  • To develop, implement and maintain standard operating procedures related to Cloud Services Engineering.

QUALIFICATONS and EXPERIENCE

  • Minimum of 3-year tertiary degree in Computer Science or Industrial and Systems Engineering.
  • An MBA or post graduate degree is advantageous.
  • Related industry certifications in cloud solutions (Microsoft, VMware, Cisco, etc.).
  • A minimum of 7 years' experience in an ICT environment within the Telecoms sector, with at least 5 years specialisation experience in developing and implementing enterprise level cloud solutions.
  • Management level track record of 5 years or more; with at least 3 years' experience in leading the design and implementation of cloud solutions and resource management.
  • Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
  • Worked across diverse cultures and geographies.

POSITION OUTPUTS
Strategic Input

  • Contribute to the development and implementation of the funcional strategy for self-build and partner cloud solutions.
  • Conduct the functional demand forecasts to understand and predict client demand to optimise resourcing, capacity, and partnership management.
  • Provide strategic input in the compilation of the end-to-end fulfilment for ICT services.

Solutions Delivery:

  • Oversee the design and deployment of cloud SaaS and IaaS solutions to ensure these align with client expectations.
  • Set the direction and lead the provision of the second line engineering support and incident management across all cloud solutions.
  • Develop and document standards, policies, and procedures for the cloud environments.
  • Coordinate issue resolution, service restoration and root cause analysis efforts in partnership first-line support and third-line support (OEMs). Drive the timely delivery of quality root cause analysis to understand and prevent future occurrence of reported issues.
  • Oversee and monitor the consumption of cloud resources, request fulfilment turnaround, application performance, and systems security posture.
  • Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Ensure the cloud solutions are secure, robust, scalable, and reliable to support applications and services for all clients.
  • Oversee with a team of engineers to deliver and maintain cloud platform and products. Guide and advise engineers on emerging cloud architecture and best practices in the use of cloud resources.

Business Development:

  • Implement a consultative selling approach by seeking out open dialogues to explore an understanding the clients' business, services and technology needs before offering solution.
  • Partner the commercial team in response to client RFP by translating customers' requirements into technical specifications.

Stakeholders:

  • Interface with internal and external cybersecurity industry experts to anticipate customer needs and facilitate solutions development.
  • Collaborate across functional teams within the Technology CoE to enable the development of solutions necessary to drive the desired business outcomes for customers.

Governance and Risk Management:

  • Supervise the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
  • Identify and manage partners and ensure all contracts are managed in line with procurement policies and standards, to drive compliance to set processes and procedures.

People Leadership and Organisational Capability Building:

  • Hold direct reports accountable for the achievement of business plans and take corrective actions where necessary to ensure achievement of business objectives.
  • Instil the Cloud engineering domain knowledge within the technical support team.

Financial Management:

  • Own the financial numbers for cloud services engineering function to enable the monitoring of base operating costs and revenues. Monitor and report on the financial performance of the function to account for funds spent.

Desired Skills:

  • Computer Science
  • ICT
  • cloud solutions

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Degree

Apply Now

Godisanang Recruitment (Pty) Ltd

About the agency

Our future is one of a true South African organization contributing to the growth of talent and staff within the South African climate.Our business philosophy is premised upon the belief that employees are not merely people filling positions, but rather the critical building blocks of our clients’ business strategies, driving business growth and solving business issues.Partnership implies a mutual striving towards business goals and strategies – with Godisanang Training & Recruitment taking responsibility for supplying the material, the right skills and the right people.With over a quarter of a century’s combined experience in both the recruitment and human resource industries, all of our clients and candidates are promised exceptional reliability and integrity as part of our service offering. All of our consultants are committed and trained in their respective industries and are kept up to date with the latest industry and management trends.We are linked in partnership with some of South Africa’s finest employers, some of whom have international links. Unlike any other ordinary recruitment agency that collects and forwards resumes to clients, we are a talent search agency.We offer a full bouquet of recruitment services, specifically including the following service:- Experience and competency based interviewing- Employment reference checking- Credit and criminal checking- Closing on salaries and candidate expectations.We diligently follow a process from first point of contact with our candidates to ensure an effective and accurate response for our clients’ needs.Because we are aware of the tough competition out there, we wish to retain and satisfy our carefully chosen elite clients through the provision of a world class service and support, which ultimately is our business mission. We endeavor to meet this goal by identifying and linking our clients to the appropriate talent in the job market.By forming this partnership with you, you will be provided with a consultant who will deal exclusively with your organization, somebody who knows the inner workings of your organization and whom you can trust to interview and screen the right candidate for the job.Each of Godisanangs’ consultants possesses in-depth knowledge and experience in their recruiting fields. By doing this, you are guaranteed of a knowledgeable consultant focusing on your requirements.

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Expires in 24 days

About the position

POSITION PURPOSE

  • To take charge tactical implementation for Cloud Services Engineering function and associated business processes within the Technology B2B Centre of Excellence (CoE), by overseeing the engineering, delivery and technical support of the cloud infrastructure services and technology solutions.
  • To develop, implement and maintain standard operating procedures related to Cloud Services Engineering.

QUALIFICATONS and EXPERIENCE

  • Minimum of 3-year tertiary degree in Computer Science or Industrial and Systems Engineering.
  • An MBA or post graduate degree is advantageous.
  • Related industry certifications in cloud solutions (Microsoft, VMware, Cisco, etc.).
  • A minimum of 7 years' experience in an ICT environment within the Telecoms sector, with at least 5 years specialisation experience in developing and implementing enterprise level cloud solutions.
  • Management level track record of 5 years or more; with at least 3 years' experience in leading the design and implementation of cloud solutions and resource management.
  • Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
  • Worked across diverse cultures and geographies.

POSITION OUTPUTS
Strategic Input

  • Contribute to the development and implementation of the funcional strategy for self-build and partner cloud solutions.
  • Conduct the functional demand forecasts to understand and predict client demand to optimise resourcing, capacity, and partnership management.
  • Provide strategic input in the compilation of the end-to-end fulfilment for ICT services.

Solutions Delivery:

  • Oversee the design and deployment of cloud SaaS and IaaS solutions to ensure these align with client expectations.
  • Set the direction and lead the provision of the second line engineering support and incident management across all cloud solutions.
  • Develop and document standards, policies, and procedures for the cloud environments.
  • Coordinate issue resolution, service restoration and root cause analysis efforts in partnership first-line support and third-line support (OEMs). Drive the timely delivery of quality root cause analysis to understand and prevent future occurrence of reported issues.
  • Oversee and monitor the consumption of cloud resources, request fulfilment turnaround, application performance, and systems security posture.
  • Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  • Ensure the cloud solutions are secure, robust, scalable, and reliable to support applications and services for all clients.
  • Oversee with a team of engineers to deliver and maintain cloud platform and products. Guide and advise engineers on emerging cloud architecture and best practices in the use of cloud resources.

Business Development:

  • Implement a consultative selling approach by seeking out open dialogues to explore an understanding the clients' business, services and technology needs before offering solution.
  • Partner the commercial team in response to client RFP by translating customers' requirements into technical specifications.

Stakeholders:

  • Interface with internal and external cybersecurity industry experts to anticipate customer needs and facilitate solutions development.
  • Collaborate across functional teams within the Technology CoE to enable the development of solutions necessary to drive the desired business outcomes for customers.

Governance and Risk Management:

  • Supervise the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
  • Identify and manage partners and ensure all contracts are managed in line with procurement policies and standards, to drive compliance to set processes and procedures.

People Leadership and Organisational Capability Building:

  • Hold direct reports accountable for the achievement of business plans and take corrective actions where necessary to ensure achievement of business objectives.
  • Instil the Cloud engineering domain knowledge within the technical support team.

Financial Management:

  • Own the financial numbers for cloud services engineering function to enable the monitoring of base operating costs and revenues. Monitor and report on the financial performance of the function to account for funds spent.

Desired Skills:

  • Computer Science
  • ICT
  • cloud solutions

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Degree





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