Operations Manager - Tented Camp - Kenya Operations Manager - Tented Camp - Kenya

rest of africa

Kendrick Recruitment is now seeking an Operations Manager for a beautiful lodge based in the Mara, Kenya. We are seeking a strong experienced Operations Manager for this property, someone who loves working in a remote environment and offering guests a once in a lifetime experience. This role is particularly looking for someone who possesses experience in the service industry especially in dealing with guests and staff as well as at least 3 years experience as an operations manager,

 

Responsibilities:.

  • Overall responsibility for the effective management on all levels
  • Development, Training and relief schedules of all direct reports management
  • Overall responsibility for all permanent and seasonal staff and the creating of an environment of learning and development
  •  Manage communication between General Management, HOD’s and general staff departments through all levels
  • Managing HR issues and industrial relations procedures
  • Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountant
  • Active management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocks
  • Management of all Guests areas and exceeding of guest expectations
  • Overall accountability of following up on all maintenance in ALL front of house areas
  • Daily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.
  • Assist with daily hosting during mealtimes, welcome, check in etc.
  • Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movements.
  • Assist with daily/weekly/monthly departmental meetings
  • Overall accountability for Leave cycles of Service staff, Reception and Safari Shop
  • Daily and weekly meetings with Assistant GM and GM for smooth operations and updates at the Camp
  • Daily and weekly feedback to Reservations on Agents, bookings etc.

 

Requirements:

  • Energetic, proactive person with well-developed concept of the importance of providing a world- class guest experience and the ability to provide that experience.
  • Aware, evolved, energetic, compassionate, respectable and a strong leader.
  • Lateral thinking ability
  • Initiative
  • Must be able to cope under pressure to meet guests needs
  • Excellent interpersonal and communication skills with staff and guests
  • Attention to detail
  • Diligence and self-motivation to meet deadlines
  • Willingness/ability to share information, teach and inspire others
  • Very strong administrative skills
  • Basic Computer and financial skills

Fantastic package on offer which will be discussed upon application. To apply please send your CV, references and profile photo today… Good Luck!

 





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