Engineer: FTTH Support

InspHired Recruitment Solutions

waverley waverley, waverley

InspHired Recruitment Solutions

Engineer: FTTH Support

InspHired Recruitment Solutions

  • R10,000 per month
  • Permanent Intermediate position
  • Waverley, Gauteng
  • Posted 19 May 2022 by InspHired Recruitment Solutions
  • Expires in 25 days
  • Job 2466702
Apply Now

About the position

Purpose:

  • Providing FTTH Technical Rapid Response Support.

Job Objectives:

  • To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems
  • To monitor, track and coordinate all Technical Department functions including tickets, calls, complaints and mail queries from customers and or other staff
  • To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers
  • To support the other team engineers of the Technical Department in order to have them give the best possible resolutions to the customer problems to have 1st call resolution
  • To ensure incidents and service requests are managed effectively to the company's policies and procedures to agree upon Technical standard, timeline and first call resolution
  • To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around

Education:

  • Grade 12
  • A+
  • N+ or equivalent Technical Support Level 4
  • MCSE or equivalent Systems Support Level 5

Experience:

  • Wireless
  • 1 - 2 Year administration of servers / LAN / network
  • 1 - 2 Year exposure to desktop support / technical support
  • 1 - 2 Years' experience in customer-facing role
  • 1 - 2 Years' experience in contact center support

Desired Skills:

  • servers / LAN / network
  • Technical Support
  • Desktop Support
  • customer-facing
  • contact center support
  • MCSE or equivalent Systems Support Level 5
  • N+ or equivalent Technical Support Level 4
  • A+

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Diploma

Apply Now

InspHired Recruitment Solutions

About the agency

The InspHired Way We believe that the long-term success of your organisation is directly linked to the calibre of people you employ. With that in mind, we are committed to providing you only the best talent available.We are able to undertake temp, perm and contract assignments at short notice and we deliver on-time and on budget.Our SpecialtiesTemporary and Contract Positions:- Admin- Support- Call Center- IndustrialExecutive Search Assignments:- Retained and Risk FreePermanent Positions:- Finance and Administration- Engineering and Construction- SalesHuman Resources Consulting:- IR- Training Solutions- AssessmentsOur FocusInnovationOur MissionTo provide innovative recruitment solutions through technology and people.To InspHire.Our VisionTo be the number one solution to Africa’s employment challenges.Our ValuesPassion, integrity and accountability.We are committed to you our customer.We focus on saving you time and money by delivering the right candidate in theshortest possible time.Our solutions are affordable, tailored and needs-based, not generic.

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Expires in 24 days

About the position

Purpose:

  • Providing FTTH Technical Rapid Response Support.

Job Objectives:

  • To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems
  • To monitor, track and coordinate all Technical Department functions including tickets, calls, complaints and mail queries from customers and or other staff
  • To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers
  • To support the other team engineers of the Technical Department in order to have them give the best possible resolutions to the customer problems to have 1st call resolution
  • To ensure incidents and service requests are managed effectively to the company's policies and procedures to agree upon Technical standard, timeline and first call resolution
  • To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around

Education:

  • Grade 12
  • A+
  • N+ or equivalent Technical Support Level 4
  • MCSE or equivalent Systems Support Level 5

Experience:

  • Wireless
  • 1 - 2 Year administration of servers / LAN / network
  • 1 - 2 Year exposure to desktop support / technical support
  • 1 - 2 Years' experience in customer-facing role
  • 1 - 2 Years' experience in contact center support

Desired Skills:

  • servers / LAN / network
  • Technical Support
  • Desktop Support
  • customer-facing
  • contact center support
  • MCSE or equivalent Systems Support Level 5
  • N+ or equivalent Technical Support Level 4
  • A+

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Diploma





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