Sales Executive (Coin Industry)

About the position

PURPOSE OF THE JOB

• To sell rare coins and medallions to high net-worth individuals, which involves high standards of client service.


• It also involves selling and buying back Krugerrands.


• Prospecting is a critical function of this role and is required as an ongoing activity.

KEY PERFORMANCE AREAS:
Sales:

• Sells Krugerrands, rare coins and medallions from online leads, personal networks, referrals and telephone enquiries, using diagnostic selling and client service skills to make minimum sales Targets.


• Sells newly launched products and secondary stock.


• Attends to transactions and documentation in the sales process to ensure that it is accurate and complete.


• Co-ordinates / initiates collection / delivery / SafeGold arrangements for the client.


• Attends to any client enquiries by solving them or directing the client appropriately.


• Makes regular contact with clients through e-mail communication, visits, and telephone.


• Keeps existing clients updated on new launches and products, which will be beneficial to their collection.


• Continually networks and seeks to find new clients.


• New Client Acquisition is a critical and important function of the Broker.


• Continually hones and updates sales and product knowledge and skills.


• Stays up to date with trends and industry pricing of gold, silver, and platinum.

Client Service:

• Maintains and nurtures the client relationship post the sale.


• Ensures that the sales process is closed i.e. that the client has received the necessary documentation and coin/medallion or that the coin/ medallion has been put into SafeGold or delivered to the client as per the sales agreement.


• Keeps the client informed of delivery and/or collection details.


• Troubleshoots on behalf of the client.


• Keeps in touch with the client on special occasions e.g. Birthdays.


• Ensures that client details are captured efficiently and accurately on the CRM system.


• Utilises the information on the CRM system to ensure that the client is offered the best service.

General:

• Participates in meetings and events as required by the Company, which may occur over weekends and after normal working hours.


• Provides regular reports and feedback on pipeline, new client acquisition, target achievement progress and other relevant focus areas to the employees line manager.

COMPETENCIES: (Knowledge, Skills, and Attitude)

• Degree/diploma or record of study


• Strong sales record and or saleability


• Strong prospecting and networking skills both traditional and digital


• Strong client services skills


• Assertive


• Resilient


• Able to think on his/her feet


• Strong Time Management skills


• Excellent verbal and written communication skills.


• Ability to follow up and follow-through


• High ethical Intelligence


• Ability to work within prescribed Company Policies, Procedures, rules, and regulations


• Ability to work within a team environment


• Ability to use initiative and make close sales independently

Please note that due to the nature of this role the following checks will be done on you as a candidate: 

Credit Check
Criminal Check
Polygraph

Desired Skills:

• Coin Sales
• Sales
• Marketing
• Retail
• Reach Targets

Employer & Job Benefits:

• High Commission