eastern e, eastern cape

We are seeking a Front Office Supervisor for our Hotel in East London.

Main duties and responsibilities:

• Supervise staff to ensure courteous and efficient welcoming and departure procedures for guests
• Must be compliant and well versed in Health and Safety as well as Labour Legislation
• Supervise staff with regard to overall work performance and on the job conduct and conduct training needs analysis
• Maintain guest assistance and service at the reception area during shift times
• Schedule staff duty rosters and supervise the completion of daily administration in accordance with laid down procedure
• Oversee adherence to front office control, procedures and reporting requirements as well as the maintenance of data and records on the Front Office System
• Deal with front office statistical reports, receiving payments in acceptable forms, check guest folio accounts and calculate rates and discounts
• Ensure the periodic printing and recording of contingency reports
• Ensure a proper arrival/departure procedure is in place for all daily reservations
• Any special needs/requirements to be taken care of thus gaining loyalty and return business

Minimum qualifications and experience:

• Grade 12
• Previous experience in a similar position

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