Front Office Supervisor Front Office Supervisor

eastern e, eastern cape

We are seeking a Front Office Supervisor for our Hotel in East London.

Main duties and responsibilities:

  • Supervise staff to ensure courteous and efficient welcoming and departure procedures for guests
  • Must be compliant and well versed in Health and Safety as well as Labour Legislation
  • Supervise staff with regard to overall work performance and on the job conduct and conduct training needs analysis
  • Maintain guest assistance and service at the reception area during shift times
  • Schedule staff duty rosters and supervise the completion of daily administration in accordance with laid down procedure
  • Oversee adherence to front office control, procedures and reporting requirements as well as the maintenance of data and records on the Front Office System
  • Deal with front office statistical reports, receiving payments in acceptable forms, check guest folio accounts and calculate rates and discounts
  • Ensure the periodic printing and recording of contingency reports
  • Ensure a proper arrival/departure procedure is in place for all daily reservations
  • Any special needs/requirements to be taken care of thus gaining loyalty and return business

Minimum qualifications and experience:

  • Grade 12
  • Previous experience in a similar position




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