Support Manager (Broadcast Test and Measurement)

About the position

Our Client based in Centurion is looking to fill a position for a a talented and motivated Senior Account Manager. The successful candidate will be responsible for understanding customer needs and developing new sales opportunities. You will create and build high levels of customer satisfaction and loyalty with current and future customers.

Requirements

• Strong management, motivational and leadership skills
• Excellent people and business management skills
• Develop strong relationships with customers and maintain high customer satisfaction
• Effective communication and presentation skills
• Passion for continuous learning
• Strong work ethic
• Highly competitive, self-confident with a passion to win, learn and teach
• Ability to create a vision and convey the message in an influential manner
• Be available to both customers and support teams for extended hours and possibly weekends, when required (on the odd occasion).

REQUIREMENTS

• Bachelor (BSc or BTech) degree in Electronic Engineering, Computer Science, Computer Engineering or similar
• Previous experience in customer service roles is a requirement
• Knowledge of test and measurement products is an advantage
• Knowledge of the broadcast and media environment is an advantage
• Knowledge of cutting-edge IT solutions is a requirement
• Experience / Knowledge of Support Contracts and Support Contract negotiations with multiple parties is an advantage
• Valid driver's license, passport and own suitable and reliable transport
• International, regional and local travel is required for training, conferences and customer visits.

Desired Skills:

• Test and measurement products
• Customer Service
• IT Solutions
• Broadcast and media
• Multi Site Management
• Area Management

Desired Qualification Level:

• Degree